Front Line Supervisor

To effectively manage a successful business and lead a team of productive employees requires evidence of strong management and leadership skills. Management includes planning, prioritizing, organizing, controlling and evaluating the factors that impact sales, margin and inventory performance. Management also includes an understanding of the leader-manager role in articulating and forwarding organizational goals. By the end of the course, learners will be able to: 1. Describe the primary management responsibilities of a supervisor in a business. 2. Solve problems common to business using management techniques. 3. Evaluate how various departments within a business support one another and contribute to overall performance.

The course introduces learners to the study of leadership, the role of the leader in business contexts and the skills necessary to create strong morale and lead team performance. By the end of the course, learners will be able to: 1. Differentiate between management and leadership competencies. 2. Make recommendations to improve leadership effectiveness. 3. Apply leadership techniques for guiding and developing employees.