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Front Line Supervisor

Undergraduate level

Designed for talented front line employees who want to move into management, this certificate focuses on management and leadership skills, including analysis of business problems using quantitative and qualitative management techniques and effective leadership techniques for developing and guiding teams. The Certificate is comprises two 6-week courses. Each is 3 credit hours.

Courses in this certificate include:

To effectively manage a successful business and lead a team of productive employees requires evidence of strong management and leadership skills. Management includes planning, prioritizing, organizing, controlling and evaluating the factors that impact sales, margin and inventory performance. Management also includes an understanding of the leader-manager role in articulating and forwarding organizational goals. By the end of the course, learners will be able to: 1. Describe the primary management responsibilities of a supervisor in a business. 2. Solve problems common to business using management techniques. 3. Evaluate how various departments within a business support one another and contribute to overall performance.
The course introduces learners to the study of leadership, the role of the leader in business contexts and the skills necessary to create strong morale and lead team performance. By the end of the course, learners will be able to: 1. Differentiate between management and leadership competencies. 2. Make recommendations to improve leadership effectiveness. 3. Apply leadership techniques for guiding and developing employees.

Recognizing Your Success

Learn how Certificates of Completion can lead to advancement in your company while also earning you credit toward your degree.

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