IT Operations Management

Bachelor of Science Degree

A degree in IT Operations Management helps you connect your technical skills with the business knowledge necessary to manage IT infrastructure within an organization. See the big picture, manage interconnected systems and processes, and communicate your ideas. Develop your own integrated business plan emphasizing how to improve an IT infrastructure to support your organization's business goals.

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Courses in the major include:

ITOP 300 IT Infrastructure

This course provides an introduction to IT infrastructure issues from a systems perspective. Topics related to both computer and systems architecture and communication networks are addressed, with an overall focus on the services and capabilities that IT infrastructure solutions enable in an organization. Topics also include IT as a service organization, assessing IT infrastructure capabilities and limitations within an organization, and building a business case. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.

ITOP 320 Leadership and Team Building

This course examines the critical roles and functions of leadership and focuses on exploring individual leadership style. Topics include assessing leadership abilities, building effective teams, and communicating as a leader. Emphasis will be placed on evaluating the effects of individual and organizational influences on team processes and performance. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.

ITOP 340 Business Communications

This course provides an introduction to forms, styles and methods used in business communication. Coverage includes practice of oral communication, listening skills, and written correspondence. Topics include project proposals and status updates, meeting dynamics, communicating change, performance reviews, and the presentation of technical and quantitative information. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.

ITOP 350 Fiscal and Contract Management

This course examines the foundations of fiscal management and fundamentals of managing contracts associated with outsourcing. Topics include key elements of finance and accounting used by managers, evaluation of technology sourcing options, types of contracts, contract selection, vendor selection and vendor relationships.

ITOP 380 IT Security Management

This course introduces the concepts of developing and implementing security policy, business continuity planning, and disaster recovery. Fundamental information security topics are discussed, including access control, network and software security, risk management, protection mechanisms, business continuity planning, and legal and ethical issues. Emphasis is placed on securing system access to ensure confidentiality, integrity, and availability of data.

ITOP 400 IT Systems Management

This course explores the management of IT systems. Topics include system availability, performance and tuning, production acceptance, change management, problem management, storage management, network management, configuration management, capacity planning, security, and business continuity. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.

ITOP 440 IT Project Management

This course provides a foundation for project management in the context of information technology projects. Coverage includes initiating, planning and executing strategies that lead to completion of successful projects. Scenario-based case studies will be incorporated with emphasis on the importance of making strategic changes that can create competitive advantage. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.

ITOP 460 Managing Vendors and Contracts

This course applies leadership and management concepts to the process of managing vendors and contracts. It includes a focused study of the methodologies used to select and manage vendors. It also examines the selection process used for technology sourcing options (custom development, standard package purchase, outsourcing, etc.,) as well as Request for Information (RFI), Request for Quote (RFQ) and Request for Proposal (RFP); types of contracts, contract selection, vendor selection and vendor relationships. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.

ITOP 480 IT Strategy, Management and Delivery

This course focuses on the strategic role of information technology within an organization. Topics include managing and integrating information systems, defining information infrastructure and systems to support organizational structure, assessing the impact of emerging technologies, and protecting business assets. Students will complete a project which synthesizes the material presented throughout the previous courses. Prerequisite: Acceptance in the IT Operations Management accelerated degree program.

LA 300 Foundations for Professional Success

This course prepares students for success in their academic and professional careers. The foundation for learning is established for professional skill development through practical experience. Learner strengths are assessed and analytical, relational, and resilience skills are developed.

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